T-bank might be stepping up their game concerning the sim card issues....
Recent message from T-Bank regarding Biometrics and Sim card registration with them.
Translation:
Submit biometrics for a SIM card
Order it in T‑Mobile — our representative will arrive at a convenient place for you.
What will happen at the meeting:
— We will help you get SNILS online and create an account for Public Services.
— Let's collect biometrics: You will be photographed and asked to read the numbers aloud from your tablet.
The SIM card can be used immediately after the meeting.