# Booking accommodation in Russia **URL:** \ **Category:** Travel to Russia\ **Created:** [January 2, 2024, 4:09am UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43 "2024-01-02T04:09:01Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Abhay\_ddn](https://forum.russiable.com/letter_avatar_proxy/v4/letter/a/85e7bf/32.png) [@Abhay\_ddn](https://forum.russiable.com/u/Abhay_ddn)\ **Post date:** [January 2, 2024, 4:09am UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43/1 "2024-01-02T04:09:01Z")
Hi Irena, Zenhotels told me they don’t support the use of western credit cards to make a booking at a Russian hotel and it is only possible to book via the pay at reception on arrival option via cash. Does this match with your understanding? Thank you. ---
**Author:** ![Irena](https://forum.russiable.com/user_avatar/forum.russiable.com/irena/32/7_2.png) [@Irena](https://forum.russiable.com/u/Irena)\ **Post date:** [January 2, 2024, 11:15am UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43/2 "2024-01-02T11:15:24Z")
@Abhay_ddn Three weeks ago I booked a hotel in Moscow with Zenhotels with a Western card. I don’t know if this has changed. I have entered the Zenhotels website and it seems that everything remains the same, it even allows you to pay with PayPal. ---
**Author:** ![Abhay\_ddn](https://forum.russiable.com/letter_avatar_proxy/v4/letter/a/85e7bf/32.png) [@Abhay\_ddn](https://forum.russiable.com/u/Abhay_ddn)\ **Post date:** [January 2, 2024, 4:55pm UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43/3 "2024-01-02T16:55:03Z")
Oh ok, let me trying using it and making the booking and see what happens. Thank you for the feedback. ---
**Author:** ![Irena](https://forum.russiable.com/user_avatar/forum.russiable.com/irena/32/7_2.png) [@Irena](https://forum.russiable.com/u/Irena)\ **Post date:** [January 3, 2024, 6:47pm UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43/4 "2024-01-03T18:47:11Z")
@Abhay_ddn Hello, Any problem making the booking? ---
**Author:** ![Abhay\_ddn](https://forum.russiable.com/letter_avatar_proxy/v4/letter/a/85e7bf/32.png) [@Abhay\_ddn](https://forum.russiable.com/u/Abhay_ddn)\ **Post date:** [January 4, 2024, 6:53am UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43/5 "2024-01-04T06:53:11Z")
Hi, I had booked via the phone at my first destination hotel and will pay in cash when I get there. I am currently in the US. When I try to see if I can make a booking at the second destination hotel via the app, it does take me to the final screen and allows me to pay via my western credit card or PayPal/Apple Pay. I did not click the final book because I will only know if I will go to destination 2 when I reach destination 1. Not sure if the app will still allow me to book when I’m physically in Russia, I think it allowed you to do it from Moscow. I wonder how quick is the refund if you cancel a booking via the app? I could try booking a day at destination 2 to see if it works and then cancel it. ---
**Author:** ![Irena](https://forum.russiable.com/user_avatar/forum.russiable.com/irena/32/7_2.png) [@Irena](https://forum.russiable.com/u/Irena)\ **Post date:** [January 4, 2024, 4:05pm UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43/6 "2024-01-04T16:05:59Z")
@Abhay_ddn The refund is immediate, although money may take a few days. ---
**Author:** ![Abhay\_ddn](https://forum.russiable.com/letter_avatar_proxy/v4/letter/a/85e7bf/32.png) [@Abhay\_ddn](https://forum.russiable.com/u/Abhay_ddn)\ **Post date:** [January 5, 2024, 10:18pm UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43/7 "2024-01-05T22:18:07Z")
Hi, I think I’ll probably try using the app once I’m at destination 1 and I will then let you know if it worked for destination 2. That would be in mid January. ---
**Author:** ![Abhay\_ddn](https://forum.russiable.com/letter_avatar_proxy/v4/letter/a/85e7bf/32.png) [@Abhay\_ddn](https://forum.russiable.com/u/Abhay_ddn)\ **Post date:** [January 8, 2024, 6:17am UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43/8 "2024-01-08T06:17:06Z")
Hi there, so my plans changed again and I was able to make a booking successfully from the US using a western credit card for a hotel#1 in Russia via the website you recommended. Paying exclusively by card is available for most of the hotels but not for a small number. For the one where it has the on the spot option hotel#2, I called the hotel and they agreed to accept payment in cash when I get there. When I reach Russia, I will try to use the app to book using a western credit card to extend my stay and let you know if it worked. ---
**Author:** ![Irena](https://forum.russiable.com/user_avatar/forum.russiable.com/irena/32/7_2.png) [@Irena](https://forum.russiable.com/u/Irena)\ **Post date:** [January 8, 2024, 8:09am UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43/9 "2024-01-08T08:09:26Z")
@Abhay_ddn Thank you very much 🙂 Have a nive trip. Keep us informed. ---
**Author:** ![Abhay\_ddn](https://forum.russiable.com/letter_avatar_proxy/v4/letter/a/85e7bf/32.png) [@Abhay\_ddn](https://forum.russiable.com/u/Abhay_ddn)\ **Post date:** [January 8, 2024, 4:26pm UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43/10 "2024-01-08T16:26:48Z")
Thank you, will do. 👍 ---
**Author:** ![Abhay\_ddn](https://forum.russiable.com/letter_avatar_proxy/v4/letter/a/85e7bf/32.png) [@Abhay\_ddn](https://forum.russiable.com/u/Abhay_ddn)\ **Post date:** [January 17, 2024, 3:20pm UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43/11 "2024-01-17T15:20:42Z")
Irena, I was able to book another day at the hotel from within Russia using my US credit card so it works! Fabulous tip you gave us, thank you! ---
**Author:** ![Irena](https://forum.russiable.com/user_avatar/forum.russiable.com/irena/32/7_2.png) [@Irena](https://forum.russiable.com/u/Irena)\ **Post date:** [January 17, 2024, 7:24pm UTC](https://forum.russiable.com/t/booking-accommodation-in-russia/43/12 "2024-01-17T19:24:49Z")
@Abhay_ddn Great 🙂 Thank you very much for the feedback