# ZenHotels not working in Russia? User reports **URL:** \ **Category:** Travel to Russia\ **Created:** [November 8, 2025, 1:51pm UTC](https://forum.russiable.com/t/zenhotels-not-working-in-russia-user-reports/298 "2025-11-08T13:51:15Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Timsmaling](https://forum.russiable.com/letter_avatar_proxy/v4/letter/t/ecb155/32.png) [@Timsmaling](https://forum.russiable.com/u/Timsmaling)\ **Post date:** [November 8, 2025, 1:51pm UTC](https://forum.russiable.com/t/zenhotels-not-working-in-russia-user-reports/298/1 "2025-11-08T13:51:15Z")
Hi i am unable to Find hotels in Russia using Zenhotels are other people also experiencing this issue? ---
**Author:** ![KO11](https://forum.russiable.com/letter_avatar_proxy/v4/letter/k/f4b2a3/32.png) [@KO11](https://forum.russiable.com/u/KO11)\ **Post date:** [November 8, 2025, 2:29pm UTC](https://forum.russiable.com/t/zenhotels-not-working-in-russia-user-reports/298/2 "2025-11-08T14:29:41Z")
@Timsmaling I noticed this as well a few days ago. Its not all cities in Russia, just some? I searched on Samara last week, but now it shows no hotels available to search. Saint Petersburg no issues though. Might just be a temporary issue with the site. Did you try both the app and the website? \*\*Its working fine now for me. ---
**Author:** ![KO11](https://forum.russiable.com/letter_avatar_proxy/v4/letter/k/f4b2a3/32.png) [@KO11](https://forum.russiable.com/u/KO11)\ **Post date:** [November 9, 2025, 9:36am UTC](https://forum.russiable.com/t/zenhotels-not-working-in-russia-user-reports/298/3 "2025-11-09T09:36:28Z")
@KO11 Today its not searching on StP. So it must be a bug in their system. ---
**Author:** ![Irena](https://forum.russiable.com/user_avatar/forum.russiable.com/irena/32/7_2.png) [@Irena](https://forum.russiable.com/u/Irena)\ **Post date:** [November 11, 2025, 9:30pm UTC](https://forum.russiable.com/t/zenhotels-not-working-in-russia-user-reports/298/4 "2025-11-11T21:30:31Z")
It seems that after the latest package of sanctions, Zenhotels is no longer working properly in most European countries, though it still appears to function normally in the U.S. and several other regions for now. If you’re in Europe, you can try connecting through a VPN (set to a non-EU country), or use [Triphotels](https://russiable.com/trip) (works when used in Spanish, French, Italian, or another language other than English) You can find more details and alternatives in this article: [https://russiable.com/ostrovok-best-alternative-booking/](https://russiable.com/ostrovok-best-alternative-booking/) ---
**Author:** ![KO11](https://forum.russiable.com/letter_avatar_proxy/v4/letter/k/f4b2a3/32.png) [@KO11](https://forum.russiable.com/u/KO11)\ **Post date:** [November 15, 2025, 2:38pm UTC](https://forum.russiable.com/t/zenhotels-not-working-in-russia-user-reports/298/5 "2025-11-15T14:38:25Z")
@Irena I’m currently in Russia and have been able to access ZenHotels search results and even make bookings but its been very sporadic. Seems the website is more reliable than the app. Fortunately I just made the last reservation I needed for this trip with no issues. Thanks for the update. ---
**Author:** ![KO11](https://forum.russiable.com/letter_avatar_proxy/v4/letter/k/f4b2a3/32.png) [@KO11](https://forum.russiable.com/u/KO11)\ **Post date:** [November 16, 2025, 9:42am UTC](https://forum.russiable.com/t/zenhotels-not-working-in-russia-user-reports/298/6 "2025-11-16T09:42:59Z")
@KO11 Just to confirm, being inside Russia at the moment, I have had no issues on the app or website booking or searching on ZenHotels ON A RUSSIAN NETWORK. However, I did discover my issue was when I was using my phone and the app to search with my roaming UK SIM card data. Assuming it has a UK IP and that prevented the search for hotels in Russia to work. ---
**Author:** ![Jerz](https://forum.russiable.com/letter_avatar_proxy/v4/letter/j/53a042/32.png) [@Jerz](https://forum.russiable.com/u/Jerz)\ **Post date:** [November 16, 2025, 6:03pm UTC](https://forum.russiable.com/t/zenhotels-not-working-in-russia-user-reports/298/7 "2025-11-16T18:03:24Z")
@KO11 were you able to pay with a western card? ---
**Author:** ![KO11](https://forum.russiable.com/letter_avatar_proxy/v4/letter/k/f4b2a3/32.png) [@KO11](https://forum.russiable.com/u/KO11)\ **Post date:** [November 17, 2025, 3:09am UTC](https://forum.russiable.com/t/zenhotels-not-working-in-russia-user-reports/298/8 "2025-11-17T03:09:00Z")
@Jerz Yes and with paypal