Hi Irena,
Zenhotels told me they don’t support the use of western credit cards to make a booking at a Russian hotel and it is only possible to book via the pay at reception on arrival option via cash. Does this match with your understanding? Thank you.
@Abhay_ddn Three weeks ago I booked a hotel in Moscow with Zenhotels with a Western card. I don’t know if this has changed. I have entered the Zenhotels website and it seems that everything remains the same, it even allows you to pay with PayPal.
Oh ok, let me trying using it and making the booking and see what happens. Thank you for the feedback.
@Abhay_ddn Hello, Any problem making the booking?
Hi, I had booked via the phone at my first destination hotel and will pay in cash when I get there.
I am currently in the US. When I try to see if I can make a booking at the second destination hotel via the app, it does take me to the final screen and allows me to pay via my western credit card or PayPal/Apple Pay. I did not click the final book because I will only know if I will go to destination 2 when I reach destination 1. Not sure if the app will still allow me to book when I’m physically in Russia, I think it allowed you to do it from Moscow.
I wonder how quick is the refund if you cancel a booking via the app? I could try booking a day at destination 2 to see if it works and then cancel it.
@Abhay_ddn The refund is immediate, although money may take a few days.
Hi, I think I’ll probably try using the app once I’m at destination 1 and I will then let you know if it worked for destination 2. That would be in mid January.
Hi there, so my plans changed again and I was able to make a booking successfully from the US using a western credit card for a hotel#1 in Russia via the website you recommended.
Paying exclusively by card is available for most of the hotels but not for a small number. For the one where it has the on the spot option hotel#2, I called the hotel and they agreed to accept payment in cash when I get there.
When I reach Russia, I will try to use the app to book using a western credit card to extend my stay and let you know if it worked.
@Abhay_ddn Thank you very much 
Have a nive trip. Keep us informed.
Thank you, will do. 
Irena, I was able to book another day at the hotel from within Russia using my US credit card so it works!
Fabulous tip you gave us, thank you!
@Abhay_ddn Great Thank you very much for the feedback